064 - Difficult Patient Interactions

Session Type: ACR Meet the Professor Sessions
Tuesday, November 8, 2011: 7:45 AM-9:15 AM
W185bc (McCormick Place West)
Pain Management

Session Overview:
It can happen during the evaluation of an angry patient, the sad woman with RA, the demanding man who wants opiods or the day you, yourself, were feeling cranky and ill? We all know what it is like when the interview goes south. Ultimately, the clinician has to respond in a constructive way to what is experienced as a difficult situation - by either the clinician or the patient. I will challenge clinicians to examine the patterns of interaction with patients that cause them the greatest difficulty and explore why they occur. The participants will also develop and practice strategies for responding effectively.  Difficult Patient Interactions encourages participants to develop communication strategies within an interactive, experiential context. Participants will leave the session understanding not only how these situations cause problems, but with strategies and a skill set for responding to these situations.

Upon completion of this session, participants should be able to:

  • identify what constitutes a difficult patient interaction
  • describe how to diagnosis relationship issues
  • discuss opioid use and the legal issues that surround them

7:45 AM
Dennis J. Boyle, Denver Health Medical Ctr, Denver, CO
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